Privacy Policy

Last updated: January 8, 2026

Dividendxr, with its registered office at 341 Brasil Ave, Santa Cruz de la Sierra, Bolivia, is responsible for the processing of your personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with applicable Bolivian legislation, including Law No. 1360 on Personal Data Protection.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us

  • Identification data: full name, ID number, nationality.
  • Contact data: postal address, email address, phone number.
  • Professional data: company, position, sector, experience.
  • Financial information: when relevant for the requested consultancy services.
  • Any other information you voluntarily provide through our forms, emails, calls, or meetings.

1.2 Information We Collect Automatically

  • Technical information: IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time, and browsing data.
  • Usage information: browsing patterns, time spent on the site, pages visited, interactions with content.

2. Purposes of Processing

We process your personal data for the following purposes:

2.1 Primary Purposes

  • Establishing communication to address your inquiries, requests, or requirements.
  • Providing the consultancy services and technological implementation you request from us.
  • Managing the commercial and contractual relationship with you or the company you represent.
  • Processing payments and issuing invoices for the services rendered.
  • Complying with applicable legal, fiscal, and regulatory obligations in Bolivia.

2.2 Secondary Purposes

  • Sending communications about new services, events, or relevant sector information.
  • Conducting satisfaction surveys and service improvements.
  • Developing statistical and market analyses to improve our services.
  • Inviting you to events, seminars, or training related to our services.

If you do not want your data to be processed for secondary purposes, you can express your refusal by sending an email to privacidad@dividendxr.com with the subject "Secondary Purposes Refusal".

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: when you have expressly granted it to us, such as when completing our contact forms on our home page.
  • Contract Execution: when processing is necessary for the provision of contracted services.
  • Legitimate Interest: when we pursue a legitimate interest that does not prejudice your rights and freedoms.
  • Compliance with Legal Obligations: when we are required by Bolivian legislation.

4. Data Transfers

Your personal data may be transferred in the following cases:

  • Service Providers: who support our company operations (technological service providers, web hosting, payment processing, specialized consultants). These providers are contractually obligated to protect your data with appropriate security measures.
  • Government Authorities: when required by law, court order, or regulation.
  • Business Partners: only when necessary for the provision of contracted services and with your prior consent.

We do not sell, rent, or share your personal data with third parties for marketing purposes without your express consent.

5. International Transfers

In some cases, we may transfer your personal data to servers located outside Bolivia. In such cases, we implement appropriate security measures and ensure that these transfers comply with Bolivian data protection legislation.

These transfers may occur when we use technological service providers for cloud storage, project management tools, or communication platforms operating globally. In all cases, we verify that these providers offer adequate protection guarantees.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, fiscal, or reporting requirements.

The criteria used to determine our retention periods include:

  • The time necessary to maintain an active commercial relationship with you.
  • Whether there is a legal obligation to which we are subject (such as retaining tax documents for 7 years according to Bolivian law).
  • Whether retention is advisable in light of our legal position (such as with respect to applicable statutes of limitations, litigation, or regulatory investigations).

7. ARCO Rights and Other Rights

According to Bolivian legislation, you have the following rights regarding your personal data:

  • Access: the right to know what personal data we have about you, what we use it for, and the conditions of use we apply.
  • Rectification: the right to request the correction of inaccurate or incomplete personal information.
  • Cancellation: the right to request the deletion of your personal data from our databases when you consider it is not being used in accordance with applicable regulations.
  • Opposition: the right to object to the processing of your personal data for specific purposes.
  • Portability: the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format.
  • Processing Restriction: the right to request the restriction of your personal data processing in certain circumstances.
  • Consent Revocation: the right to withdraw your consent at any time.

To exercise these rights, you can send a written request to privacidad@dividendxr.com or to our physical address: 341 Brasil Ave, Santa Cruz de la Sierra, Bolivia.

Your request must contain:

  • Your full name and address or other means to communicate the response.
  • Documents proving your identity or, where appropriate, legal representation.
  • Clear and precise description of the personal data regarding which you seek to exercise any of the rights.
  • Any other element that facilitates the location of your personal data.

We will respond to your request within a maximum period of 15 business days.

8. Security Measures

We implement technical, administrative, and physical measures to protect your personal data against unauthorized access, loss, alteration, or destruction, including:

  • Sensitive data encryption.
  • Role-based access controls.
  • Firewalls and intrusion detection systems.
  • Periodic vulnerability assessments.
  • Security training for our staff.
  • Confidentiality agreements with employees and providers.

However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. For more information on how we use these technologies, see our Cookie Policy.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the last updated date. We recommend periodically reviewing this policy.

Significant changes will be notified via a visible notice on our website or by email to registered users.

11. Contact

If you have questions or comments about this Privacy Policy or the processing of your personal data, you can contact us at:

  • Email: privacidad@dividendxr.com
  • Address: 341 Brasil Ave, Santa Cruz de la Sierra, Bolivia
  • Phone: +59163312953

If you consider that your data protection rights have been violated, you also have the right to file a complaint with the competent data protection authority in Bolivia.